Please contact Steffen Durant before returning any items.
- You have 30 days as of the date you receive your order to return any items.
- The product must be in new condition.
- If the product is ruined or used the product shall not be refunded.
- Make sure to include contact information with the return and if possible, please provide us with a tracking number.
Return an Order
- If you’ve purchased an item through our online shop we suggests to get a receipt and a package ID for the return from the delivery service.
- If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Steffen Durant is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.
- Once we’ve received your returned parcel, we’ll send you a confirmation email. As soon as we’ve processed your return, we’ll issue a refund. We’ll make sure to process your return within 14 days.
- If you paid by invoice, we will need a bank account number to transfer the money back to.
- If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to Steffen Durant.
- For packages that are not cashed at your post office within 14 days, Steffen Durant reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.